At Sudhanshu, we are committed to delivering high-quality products and services in a timely and transparent manner.
1. Shipping Policy
Domestic Shipping (India)
- Orders are shipped through registered domestic courier companies and/or Speed Post.
- Orders are typically processed and shipped within 2–5 business days from the date of order confirmation and payment.
- Delivery timelines may vary depending on location and courier service.
International Shipping
- Orders for international buyers are shipped via registered international courier companies and/or International Speed Post.
- Shipping timelines vary based on destination country and customs clearance.
General Conditions
- Delivery of orders will be made to the address provided by the buyer at the time of purchase.
- Sudhanshu is not responsible for delays caused by courier companies or postal authorities.
- We only guarantee to hand over the shipment within 2–5 business days (or as agreed during order confirmation).
2. Delivery of Services (Digital Products / Services)
- For digital products or services, delivery will be completed via:
- Email confirmation
- Access links / login credentials (if applicable)
- Delivery is considered complete once the product/service is successfully sent to your registered email ID.
3. Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- Cancellation requests will not be accepted if:
- The order has already been processed or shipped
- The order has been communicated to vendors/merchants and fulfillment has started
Non-Cancellable Items
- Perishable goods (e.g., food, flowers)
- Customized or personalized products
- Digital products/services (once delivered or accessed)
4. Refund Policy
We provide refunds under the following conditions:
a. Damaged or Defective Products
- Report within 48 hours of delivery
- Provide proof (images/videos)
- Refund/replacement will be processed after verification
b. Incorrect Product Delivered
- Report within 48 hours
- Eligible for replacement or full refund after validation
c. Product Not as Described
- Must be reported within 48 hours of delivery
- Request will be reviewed and resolved accordingly
5. Refund Process
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Bank/payment delays (if any) are outside our control
6. Non-Refundable Situations
Refunds will not be issued if:
- Request is made after the allowed time frame
- Product has been used or damaged by the customer
- Customer changes mind after purchase
- Digital product has already been accessed/downloaded
7. Contact Information
For any issues related to shipping, cancellations, or refunds, please contact:
- Phone: 9304196882
- Email: help@digitalinclined.net
- Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM
8. Disclaimer
Sudhanshu reserves the right to approve or reject any request for cancellation or refund based on internal verification and policy guidelines.
